If a class is not playing correctly, try these troubleshooting tips:

  1. Reset the Class in your Course:
    1. Select the class
    2. When asked if you would like to resume the course, select “NO”
    3. This will reset the class
  2. Reset a locked quiz:
    1. Wait for the quiz timer
    2. When the timer expires, select RETRY
    3. This will reset the quiz
    4. You can also reset the class following the steps above
  3. Clear your Browser Cache
    1. Firefox
    2. Chrome
    3. Safari
    4. Internet Explorer
  4. Clear your Flash Cache